Company Information

Berkley Plumbing and Heating, also referred to as Berkley or BPH, is a plumbing and heating contractor providing services to residential and commercial clients.

Website: www.berkleyph.co.uk
Email: info@berkleyph.co.uk

Registered Office
20a Freeland Road
London
W5 3HR

Company Registration Number: 4687263
VAT Registration Number: 229018572

Privacy Policy

Introduction

Berkley Plumbing and Heating (“Berkley”, “BPH”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect, use, and protect any personal information you provide when visiting our website.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website you agree to the practices described in this policy.

Information We May Collect

We may collect and process the following information:

Contact details such as your name, email address, telephone number or address when you contact us or submit a form.

Information relating to enquiries about our services.

Technical information about how you use our website, including IP address, browser type, device type, pages visited and time spent on the site.

Any other information you voluntarily provide when contacting us.

How We Use Your Information

We may use your information to:

Respond to enquiries or requests for information.

Provide quotations or services you have requested.

Manage communications relating to work carried out.

Improve our website and services.

Comply with legal or regulatory obligations.

We do not sell or trade your personal information.

Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases to process personal data:

Consent where you have provided information through our contact forms.

Contract where processing is necessary to provide services you have requested.

Legitimate interests where processing helps us operate and improve our business and website.

Legal obligation where we are required to retain certain records for regulatory or tax purposes.

Cookies

Our website may use cookies to help us understand how visitors use the site and to improve the browsing experience.

Cookies are small files stored on your device by your web browser. These files help us analyse website traffic and usage patterns.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

More information about cookies can be found at the Information Commissioner’s Office website.

Website Analytics

We may use analytics tools such as Google Analytics to help us understand how visitors use our website.

These tools collect anonymous information including pages visited, time spent on the site, and general location data. This information cannot be used to identify individual users.

You can read Google’s privacy policy here: https://policies.google.com/privacy

Data Security

We take reasonable technical and organisational measures to protect personal data.

Our website uses SSL encryption (https) to help ensure information transmitted through the website is protected.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request the deletion of your personal data.

Request restriction of processing.

Object to certain types of processing.

Request the transfer of your personal data.

You can exercise these rights by contacting us at: info@berkleyph.co.uk

Data Retention

We only retain personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations such as tax and accounting requirements.

Third Party Websites

Our website may contain links to external websites. We are not responsible for the privacy policies or content of these websites.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page.

Contact

If you have any questions about this privacy policy or how we handle your personal data please contact:

Berkley Plumbing and Heating
Email: info@berkleyph.co.uk

Last updated: March 2026